Missed connection compensation
If a disrupted flight caused you to miss a connection on the same booking, you may have a claim.
When flights are booked together and an early disruption causes you to miss a connection, what counts is your delay in reaching the final destination. Connections on separate bookings are assessed differently.
When you may be eligible
- All flights were on the same booking.
- You reached your final destination 3 hours or more late (or not at all).
- The disruption was within the airline's control.
- The journey is covered by an applicable regulation.
What to do
- Confirm the flights were on one booking.
- Note your final-destination arrival delay.
- Check your journey for free in a few minutes.
Compensation depends on the applicable passenger-rights regulation, route, flight distance, delay at your final destination, cancellation notice, operating airline, cause of disruption, and supporting evidence. The amounts shown are illustrative and are not a guarantee.